Premade Logo FAQ

What does my purchase include?

Your purchase includes uneditable master logo files in large format. We provide the following file types: .ai, .eps, .psd, .jpg, .png, .pdf. The .png file has a transparent background so you can feasibly use the file as a watermark, or on a website with a colored background.

Can I request changes to the logo?

Sure, we do allow for some changes. We adjust the logo to be reflective of your business name. We also allow you to request a font change, and we’re happy to adjust the color of the text! Any other additions, subtractions, or modifications to the logo graphics will require a custom logo order.

Is the premade logo unique to me?

Our premade logos are resold; the best way to have a unique logo is to place an order for a custom logo, which we design specifically for you! We do not offer the option to retire our premade logos.

Can I trademark my premade logo?

No, the rights remain with us. Because premade logos are resold, we do not transfer the rights to them. If your requirements are for a design that is entirely unique to you, and therefore a design that you’re able to trademark, you may need to consider Custom Logo Design or Basic Business Branding. If you need that extra something special, you may benefit from our Ultimate Business Branding!

To learn a bit more about our custom design services, click here.

How long does the process take?

We try our best to provide proofing the same or next business day! For any orders placed over the weekend, proofing will be provided the Monday we return to work! If you provide your approval quickly, there’s a good chance you might have those files the same day!

How do I get my files?

Once your finalized files have been prepared, we’ll send you a Google Drive download link. You do not need a Drive account to access your download, but you will need to download your files from a desktop computer — not a tablet, or a phone since those devices don’t possess the software to unzip your files. We must use a download link to provide your files to you because they’re so large, they’d crash your email inbox!

We recommend downloading, and then backing up your file set on cloud storage or external storage. While we will maintain your files in our cloud storage, in the event of a catastrophic failure, it is always best to ensure you have files saved as well!

Can I use my logo files for websites, business cards, etc.?

The short answer is yes! But, you may need editing software to resize the logos, as we provide only master files with the logo purchase, not resized files. If you don’t have, or are unfamiliar with, Adobe Photoshop or Illustrator, you may want to consider looking into Canva or PicMonkey. We’re not affiliated with either of these entities, but we hear that the software gets the job done! If you wish to upload your logo to have business cards made, most browser-based uploading allows you to resize the logo accordingly.

Should you need any help designing your branded materials after receiving your premade logo, we do offer a la carte item design!

Did you know that we also offer website design services?

Do you have a preference for printers?

We vouch only for Moo and Vistaprint. We’re also not affiliated with either print lab, but we use both printers for our own materials and can vouch for their quality. Other printers may have difficulty working with our files, as not all printers use the same software, so please check with your printer for their requirements.

Custom Logo & Branding FAQ

What do I receive in each of the packages?

Our package breakdown is as follows:
Custom Logo Only, $135 USD – includes the custom logo only
Custom Logo Package, $190 USD – includes the custom logo design, two sublogos, color palette, and a pattern element
Basic Branding, $300 USD – includes the custom logo design, two sublogos, color palette, pattern element, and five collateral items

Two revision rounds after the presentation of the initial proofing is allowed for each item! Should you need additional revision rounds, we can quote you for those!

What is a sub logo?

A sub logo is an alternate version of your logo. It’s also called a submark.

What is a collateral item?

A collateral item is branded material that works cohesively with your brand in order for you to market yourself & your business as best as possible! Business cards, social media headers, post cards, and stickers are all examples of collateral materials. We’re happy to design whatever you might need for your brand, but some design intensive materials might require the use of more than one collateral item in your package.

How long does branding take?

Our custom logo averages 2-3 weeks, and branding 4-6 weeks. We provide our questionnaire to you quickly after receiving your order so that you can begin describing what you’d like your brand to be. We allot about 1-1.5 weeks for the logo design itself, and a bit of time to refine & perfect. Our process is quite collaborative, so you won’t go for weeks at a time without hearing from us!

Do you rush branding?

We do not! While we understand your excitement, and occasional time crunch, branding is quite serious and can often be the make-or-break detail for your company. Because of this, we cannot offer a rush service for custom design — we want to ensure that we give your brand the attention it deserves.

Do I get the rights to the logo?

Because our custom pieces are designed specifically for you, we’re happy for you to submit them for trademark.

Do you have a recommended printer?

Moo or Vistaprint are our go-to professional labs! We can vouch for their service and quality products. We’re not affiliated with either lab; we simply use them for our own services!

Do you have payment options available?

At this time, we do not offer payment options for our custom logo + basic branding packages. Payment is due in full prior to beginning the process & receiving the questionnaire. Ultimate Branding & Experience clients do have payment options available!

Website FAQ

What platform do you use?

We currently design for WordPress, and we also offer Shopify up as an option for eCommerce.

Is WordPress easy to use or learn? What about WooCommerce, if I have an online store?

Yes! We provide training materials at the conclusion of your website launch that teach you how to harness the power of WordPress. If you pay attention to the training materials, you’ll be able to maintain your website, add new products, and blog your heart out!

We find that our clients get the most use out of the WordPress 101 video tutorials, as well as the WooCommerce 101 video tutorials. These videos are short & to the point, enabling you to focus on the specific task you’re working on, such as items 21-23 in the WooCommerce videos, which focus on creating products & coupons.

Will I be able to update my website, or do I have to ask you to do it?

You will be able to update your own website! We include an awesome, easy to use, drag & drop builder so that it makes it easy as pie to update your website, add new pages, and so on.

What’s the difference between non-eCommerce (regular, informational) and eCommerce?

The difference is that eCommerce websites allow you to sell products & services from your website. Non-eCommerce websites do not — they’re simply websites for informational purposes. If you plan to process payment for any goods or services through your website, you’ll need the eCommerce option!

Do you have payment options available?

Sure do! We offer the option to

• pay in full
• pay 50% to begin, and the remaining 50% is automatically drafted in 30 days
• in some cases, we may agree to lengthen the payment term by a month or two

Do you offer hosting?

Yes, we offer hosting — our hosting services are amazeballs and consist of free SSL, unlimited email addresses, and up to 10GB of disk space. Check out our hosting plans here (link).

Can you maintain my website?

We also offer a monthly maintenance subscription. It includes minor website adjustments, keeping your site updated, plugins updated, and ensuring its security. Check out our maintenance service here (link).

Can you provide images for my website, or write what it should say?

Unfortunately, no, we can’t. We may use placeholder images & content if your content isn’t completed yet, but your finalized website will have all *original* content from you!

Aside from potential licensing issues, you are ultimately the subject matter expert on your business, what you offer, and who your target market is. While we can gussy your website up, make the user experience super, and make suggestions, it is the client’s responsibility to provide all content for the website — that includes images, and the verbiage! You’ll find that your website is more true to you & your business if you take the time! And, your viewers will know it, too!

It will be helpful for you to understand the difference between content + website graphics, as it relates to what we put on your site, and what you provide to use to put on your site.

Content means all verbiage and some images on your website. The client is responsible for producing this, whether it is their own creation, licensed, or provided by someone else that created it on their behalf. We have house stock images and free stock images that we are happy to provide, but highly recommend that clients provide their own so that it remains true to the business and the owner’s vision.

Website graphics means website header, social buttons, and certain branded graphics — page dividers, headings, and other graphics created with the brand in mind. This does not include highly specialized images, video, or other website content.

Will I have to pay any additional fees every month?

In most cases, the only fees you will pay each month will be for your hosting, and when required, your domain renewal (usually every year or two). If you require any premium plug-ins, there is a chance you may pay a one-time or monthly licensing fee, depending on the third party service (you likely won’t be paying us for that, though).

Total Website Solution FAQs

Is there a different price if I need an online store?

No, the price is the same regardless of whether you need an online store or not.

What if I want a store later?

Then we’ll help you set it up! We understand that websites evolve & grow over time & we want to be a part of that process.

Can this be used for any platform like Shopify, Squarespace, etc.?

No, not at this time. All of our Total Website Solution web design projects are built in WordPress & use WooCommerce if eCommerce is needed.

Can I use the maintenance service on this for website updates?

You sure can! Update requests will be handled on a first come, first served basis so will require some amount of scheduling & may not be immediate but we will handle it for you. This doesn’t include website or full page redesigns or original content authoring but may be used for page, post, or product updates.

Do I get to keep my website if I cancel my monthly payment?

We handle this on a case by case basis but typically what needs to happen for this is for the balance to be prorated in accordance with a comparably priced, traditional website package. Basically what this means is that if a Solution client has had their service for 10 months & they’ve invested $750 into it, another $750 would bring them into the clear & all we would need to charge after that is their monthly hosting.

What if I decide it’s not for me after I start?

You can terminate the agreement at any time with no penalty at all! If you want to still have your website, just let us know & we’ll quote you for the buyout amount, if anything, for your website to remain live. Any buyout will be based on the price of our traditional web design listing. Please note that live websites still require hosting fees, which is universal.

Do you have example Websites?

Definitely! We treat all of our website design projects the same, whether they’re Solution clients or traditional web design clients. You can view our portfolio page to see a sampling of some of our past website design projects but here are a couple here, as well!

What’s the difference between this & the paid in full website listing?

The paid in full listing is a one & done service, intended for businesses who either won’t be changing their content that often or who are comfortable handling it on their own. This service (the Total Website Solution) includes several premium plugins and services like:

• Website Support
• Professional Coding Services as needed
• Mistake Recovery services
• Membership Site Options
• Standing Order or Subscription-based services for your customers
• Booking options for your customers
• Digital Gift Cards
• Affiliate Program setup for your website, allowing your customers to earn for referrals
• Product Add-Ons for customizable products