Autumn Lane Paperie, Inc. Policies
Table of Contents – click on any link to jump to that section:
- Can I modify my logo files?
- Revisions policy.
- Our questionnaires.
- Timeliness policy.
- Do you ship anything?
- How long does it take?
- How long does it take to receive a pre-made logo design?
- Your responsibilities for your brand.
- Your communication responsibilities.
- General Business Branding policies.
- How many revision rounds do I get?
- Website project policies.
- Website project deposit policy.
- Will you create a website for me using (insert platform here)?
- What if my website requires a LOT of content?
- What’s excluded from your 10% discount?
- Privacy policies.
What days do you work?
We work Monday through Friday, 8am to 4pm PST — Wednesdays are considered administrative days, so our response times may be a bit delayed. We do not work weekends, and we observe all federal holidays.
Do you provide layered files or fonts?
We do not provide layered or editable logo files, nor do we provide the graphics in any of our logos as stand-alone items. We maintain strict policies to ensure that we are meeting our licensing agreements with some of the artists that we work with; we also spend a lot of time ensuring that the final product we deliver to you is a sound design. Please do not modify the final logo files you are provided; if you require changes, we would be happy to assist you. Regarding fonts, we are happy to provide typography information to you, but we will do so at the conclusion of your order when we send your finalized files to you! We do not, and cannot, provide font files to you as a part of your order. You must purchase the fonts so that they are licensed to you.
If, at any point during your order, we determine that your requests are outside of the scope of what you paid for, we will provide written notice to you of our recommendation that your order be transferred to an hourly rate. Your existing payment will be converted to credit for our hourly rate, our time spent thus far assessed, and you will be billed for the remainder of your items. Excessive revisions, changes to finalized files, requests to re-design items, excessive requests to modify your order from what was previously discussed, or excessive indecision may result in your order being converted to an hourly rate.
Our questionnaires are major components to our branding process and workflow; we will not begin working on your order until we have received a fully completed questionnaire regardless of information you may have previously provided us. We allow requests for cancellation of your order within one hour of purchase; if you have provided a completed questionnaire to us, though, we will be unable to cancel your order for a full refund.
Policy on Concept Deviation, Indecision, Lack of Communication, Excessive Absence/Time Lapses
At any time, we may halt the branding process and request that you reevaluate if we feel that the process has gotten off track or too many changes that deviate from the original idea or concept have occurred. You may be presented with the opportunity to choose a design that has been presented to you based on your specifications, or the option to place a second order to begin the process a second time if you have exceeded the allotted revisions. Regarding lack of communication, excessive absences not previously communicated or major lapses of time in the branding process, at any time we reserve the right to terminate the client-designer relationship at any time with no refund and the option to finalize previously presented files.
I received a shipping notification; will I receive anything physical?
No! You won’t receive a physical item from us; we provide our files digitally, either via e-mail or by a download link. The shipping notification serves as the notice that your order has been completed and your finalized files have been sent to you. Similarly, if you have abandoned your order or have failed to communicate with us, the notice that your order has been closed will serve as your shipping notification. Should you return to complete your order, it may require a fee. You will be provided the option to finalize the existing files to complete your order, but no additional work will be performed.
What is your turnaround time?
Our turnaround time varies for each project we take on. For the most accurate estimate, it’s best to inquire. Any time frames we provide assume that you will be prompt (same or next day) with your communications to us.
Disclaimer & Client Responsibility
All designs provided to clients are based on client questionnaires or pre-made logo purchases. It is the client’s responsibility to ensure your business name is cleared & that the logo & branding (if applicable) does not bear similarity to the branding of similarly named businesses or related industries. Pre-made logos are re-sold in our shop, and may not be trademarked or considered one-of-a-kind or unique. Custom logo & branding orders are based solely on information that a client provides to us, and designs are created from scratch based on that information. No designs provided as reference will be duplicated.
Communication Policy & Your Order
All orders in which 60 days have passed without communication from the client will be marked as complete, regardless of the status of your order. We carefully schedule our work in order to ensure that we are doing right by your brand, and we ask that you please be respectful of our time, too. If you need additional time, or need to pause the process, inform us in writing. Failure to do so will mean your order is marked as abandoned. From this point, we will finalize files on your behalf, choosing the most appropriate design (based on design principles). Should you refuse the files provided to you after abandoning your order, you will be required to pay an additional fee to finalize a new set of files, or continue your order.
General Premade Logo Policies
With optimal communication from you, premade logos general process within 1-2 business days.
All premade logos that contain graphic elements are sold as-is. No additions, subtractions, or alterations will be made to graphic elements contained within a premade logo without a custom logo order. You may request a font change, or a text color change with your premade logo order.
While we do allow the use of your premade logo on a variety of print and web materials, you may not submit your premade logo for trademark. We retain rights to your premade logo design.
Please note that due to the digital nature of our services & products, refunds may not be provided after proofing has been provided to you, regardless of your acceptance of the proofs.
General Branding Policies
All custom logo design and business branding packages involve hours of research and work prior to beginning your designs. As a result, 50% of the cost of your chosen package is a non-refundable deposit. If you have received any finalized files from us, your order is no longer eligible for a refund, at all.
Our custom branding packages take time, averaging 5-6 weeks. Due to the sensitive nature of the branding process and the impact a brand can have on any given business, we are unable to rush the process, even for additional fees.
Our branding packages include a specific number of revision rounds after the initial round of proofing is presented. Revisions are considered minor alterations to an existing design, such as a font change or moving an element. It does not constitute a totally new proof being designed. Exceeding the allotted number of revisions, as noted below for specific packages, may incur additional charges, billed at our hourly rate, in half-hour increments.
We request that you review your questionnaire thoroughly before submitting. Our experiences in the custom branding process show that the more thorough the information you provide, the better able we are to provide a logo to suit your needs.
Custom Logo – Initial design, plus two revision rounds.
Custom Logo Package – Initial design, plus two revision rounds.
Basic Branding Package – Initial design, plus two revision rounds.
Ultimate Branding Package – Initial design, plus five revision rounds.
Experience Package – Initial design, plus five revision rounds.
Autumn Lane Paperie, Inc. is not liable for any issues that may come up when you send your items to print, or design items on your own with the logo + other materials we provide. We require printer’s specifications when designing any printed materials and will ensure that the final files provided meet the printer’s specifications.
We recommend using Moo or Vistaprint for your printing needs. We are not affiliated with either entity, nor do we receive any compensation for our recommendation. We’ve been happy with the print quality from both places, as well as the price point, which we think is suitable for most of our clients. Both print companies show mock-ups prior to the customer submitting their order. We recommend reviewing your item thoroughly before you order, as we cannot reimburse for what is perceived to be a poor print.
During the proofing process with Autumn Lane, if you have questions about how it will print, please seek our advice and recommendation if we have not provided it already. In addition, we highly recommend that you test out the print preview with the watermarked proof files we provide. It will give an accurate representation of how the elements will display.
If your printed materials contain gold foil or other metallic texture – please be advised that not all printers are created equal. We highly recommend that if you want to include gold or other metallic accents in your brand that you invest in foil printing for the best possible quality product. We cannot accept responsibility for the printing quality of a shiny gold texture.
If you plan to invest in large signage or other large printed materials – the vast majority of artwork we use to create feminine, ethereal watercolor brands is hand-painted by artists and is not mouse-made or native vector artwork. While we can provide a file that is scaleable to any size, certain details in highly complex watercolor artwork will be lost during the process.
General Website Policies
We work in WordPress, primarily, and occasionally take on Shopify or SquareSpace projects.
Website Content Creation
Our website content creation provides you with the creation of 6 original pages/blog posts of approximately 300 words per page, with 2 rounds of ‘minor’ edits that don’t require complete rewrites.
If you have an eCommerce site & require content created for your products, you may substitute 1 page for 12 products if the products use a template for their descriptions, or 6 products if the product descriptions are more complex or a template isn’t practical for your product descriptions.
If your pages require more content, are complex, or if you require more than 6 pages of content, please contact us for a quote!
If you require content without a website, the listing may be found here.
A $500 portion of your website purchase is a non-refundable deposit. This is to cover the hours of time spent during the initial consultation, research, design, & content creation stages. We understand that sometimes life simply gets in the way, though, so if you decide not to move forward with your project within 30 days of your order, we will refund your payment, less the design deposit.
Once a completed website has been delivered, no refunds will be issued, in whole or in part.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email button or contact page on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. We do not store any financial information such as credit card numbers, etc.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only Autumn Lane Paperie, Inc. employees who require access to the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Autumn Lane Paperie, Inc. makes use of analytical tools to track behavior over time on our website. The data collected through analytics is not personally identifiable & may in no way be associated with any individual.
What’s excluded from the 10% ALP discount?
Our Total Website Solution, Premade Websites, Website Hosting, Branding Experience, Ultimate Branding, & our Brick & Mortar Package (Online & Offline Sales Package).
All information, including processes and wording in listings, as well as the branding questionnaire is intellectual property of Autumn Lane Paperie and is a major component of our branding process. The questionnaire & product information may not be copied, duplicated, nor portions of it used without the express written permission of Autumn Lane Paperie owners. We have exclusive rights to this property and the methods in which we use it; failure to recognize these rights and comply with request for use of portions of this questionnaire will result in prosecution to the fullest extent of the law.
Success or Failure
We make no guarantee for the success or lack of success of any business venture through the use of our products and/or services. Any opinions given to clients or potential clients is only that – opinions – they are NOT meant to be used as legal or definitive advice in the place of a professional such as a lawyer or accountant. We highly recommend that you seek out professional guidance for your specific case & geographic location, as situations can change from locale to locale & depending on the point in time that things happen.
We make no guarantee to any individual or organization related to copyright infringement stemming from copy provided for their project. We at Autumn Lane Paperie take the copy provided to us by our clients for their projects & use it at their direction for their project, whether it be branding, website copy, or other. If we are contacted by the originating individual or organization in the case of plagiarism & an unresponsive client whose site we host, we will contact the client with the information & inform them of the infraction & the request of the copy owner. If necessary, we may be forced to take steps to remove the copy to ensure that we comply with any pertinent laws.
Third Party Software
We use industry standard, well-coded, leading software on our website projects but we acknowledge that there may be times when these software packages create potential conflicts with other software or services due to updates, operator error, etc. We bear no responsibility to any inconvenience caused from third part software issues such as plugins, themes, or services.
Changes made by or on behalf of the Client
We bear no responsibility to any effects caused by changes to any of our products or services made by or on the behalf of our clients & if contacted to remedy any detrimental effects caused by these changes, additional fees are likely.